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This regulation applies to every passenger flying from an airport in a Member State's territory or to a passenger flying from an airport in a third-party country to an airport situated in a member state only if the airline is registered in a member state of the European Union as long as the passenger presents themselves for check-in.
These regulations do not apply to passengers traveling free of charge or at a reduced fare that is not available directly or indirectly to the public or if the passenger is flying in a non-fixed-wing aircraft.
Delayed Flight
We can consider a delay if the Flight:
- Delays 2 or more hours in flights longer than 1500km.
- Delays 3 more hours in any intra-community flights of more than 1500km or any other flight between 1500km and 3000km
- Delays 4 or more hours in any other case.
In any of these cases, the passenger for whom the Flight has been delayed should receive assistance and be able to cancel the Flight with flight reimbursement for the tickets or be offered a reasonable rerouting option. In cases where assistance might cause more delays, the same can be limited or refused. The airline operator should inform the passengers of any of their rights.
Cancelled Flight
When a Flight is canceled, the passenger should be offered a reasonable rerouting option. The airline operator should compensate the passenger if this doesn't happen. These circumstances do not apply if the Flight was canceled for extraordinary reasons that could not have been avoided even if all reasonable measures had been taken.
These circumstances may arise, particularly in the case of political instability, meteorological conditions incompatible with the flight in question, safety risks, unexpected flight safety failures, and strikes that affect the operation of the air carrier.
It's not entitled to the right of compensation to the passengers who were:
- Informed of the cancellation 2 weeks before the departure time
- Informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered rerouting, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival
- Informed of the cancellation less than seven days before the scheduled time of departure and are offered routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival
Denied Boarding
If denied boarding for overbooking or other reasons, the airline operator should appeal to any volunteer who accepts surrendering their reservation in exchange for benefits under conditions agreed upon between the passenger and the operating airline, if an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the Flight the airline may then deny the boarding to passengers against their will. The passenger should be compensated immediately when denied boarding against their will and offered assistance accordingly.
Upgrading or Downgrading
If the airline places a passenger in a higher class than the original ticket, the airline can't request any supplementary payment. In the case where the opposite happens, and the airline places the passenger in a lower class than the original ticket, then the operator should, within seven days, reimburse:
- 30 % of the price of the ticket for all flights of 1500 kilometers or less
- 50 % of the price of the ticket for all intra-community flights of more than 1500 kilometers, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometers
- 75 % of the price of the ticket for all the other flights, including flights between the European territory of the Member States and the French overseas departments
Compensation
- 250 euros for all flights up to 1500km
- 400 euros for all intercommunity flights with distances of 1500km and for all other flights between 1500km and 3500km
- 600 euros for all other flights.
The operator may reduce compensation by 50% if the rerouting to your final destination does not exceed the scheduled arrival time of your original Flight.
Assistance
The following must be offered free of charge to passengers:
- Meals and drinks in reasonable proportion to the waiting time
- Hotel accommodation (If it becomes necessary to stay for one or more nights)
- Transport between the airport and the accommodation location
- Provide passengers with two free telephone calls, telexes, fax messages, or email messages
The operator must pay attention to the needs of people with reduced mobility.
Refund or Reroute
The passenger must be able to choose whether to receive a refund within seven days or be Re-outed under equivalent transport conditions to their final destination at the first opportunity. They can also choose to be Rerouted under equivalent transport conditions to their final destination at a later date at their convenience, subject to seat availability.
Note: This article is intended for informational purposes and based on guidelines and regulations of the European Parliament, which outline passenger rights for compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights. While every effort has been made to ensure accuracy, please consult the official documents or seek professional advice for detailed information about your circumstances.