App Support

Whether you need help with technical issues, have questions about our app’s features, or want tips for getting the most out of AviationWiki, we’re here for you. Check out the resources below or contact us directly for assistance.

Frequently Asked Questions (FAQs)

How do I create an account?

Creating an account is quick and easy:
  • Open the app and navigate to the Sign-Up screen.
  • Provide your name, email, password, and country of residence.
  • Verify your email address by clicking the link sent to your inbox.
  • Once your email is verified, you can access all app features!
Why do I need to verify my email?

Email verification helps ensure the security of your account and protects our community from spam or fraudulent accounts. You must verify your email to access features like Skyline discussions, AirSpot chats, commenting, uploading media, and interacting with others.

How can I reset my password?

If you’ve forgotten your password:Go to the Login screen and tap on "Forgot Password."
Follow the instructions sent to your email to reset it.

What can I do without logging in?

Without logging in, you can:

    ✅ Read aviation articles.
    ✅ Save your favorite articles.
    ✅ Browse discussions and see who’s at specific airports using AirSpot.

To interact with the community (e.g., comment, post discussions, upload photos/videos, join live chats, etc.), you’ll need to create an account and verify your email.

What is Skyline?

Skyline is a discussion feature where users can:
    ✈️ Post aviation-related topics or questions.
    ✈️ Join discussions and interact with other community members.
    ✈️ Reply to posts and follow conversations in real-time.
    ✈️ Upload and share photos and videos in discussions.

What is AirSpot, and how does it work?

AirSpot is a unique feature for airplane spotting enthusiasts. It allows you to:
    📍 Choose from over 29,000 airports worldwide.
    📍 Share the best spotting locations at airports with others.
    📍 See if there are other spotters currently at the airport.
    📍 Join live chats with spotters at the same airport.
    📍 Upload and share photos and videos of aircraft directly in chats.

How do I manage notifications?

📢 Notification preferences can be managed directly within specific discussions, chats, or profile settings:
  • Enable/Disable notifications for a specific discussion or live chat.
  • Adjust profile settings to enable or disable general notifications.

Can I use the app offline?

🚫 No, the app requires an internet connection for all features.
However, you can save articles and access them later.

Why does the app need my location?

🌍 The app collects only your country (not precise GPS location) to:
    ✅ Set the app’s language based on your region.


How do I save my favorite articles?

📌 To save an article:
  • While reading an article, tap the "Save" icon.
  • Saved articles are stored locally on your device for quick access.

Can I upload photos and videos?

Yes! You can upload photos and videos in:
    📷 Skyline discussions
    📷 AirSpot live chats
    📷 Profile picture uploads

To maintain a safe community, our system automatically analyzes uploaded content for inappropriate material. However, false detections may occur—if you believe your content was flagged incorrectly, please contact support.

How do I report content or users?

🚨 You can report:
  • Discussions, comments, and chat messages containing inappropriate content.
  • User profiles that violate our community guidelines.
  • To report content, tap the report button in the app. Our moderation team will review reports promptly.

How do I report an issue or bug?

🐞 If you encounter an issue, email us at support@aviationwiki.net with:
    ✅ A description of the problem.
    ✅ Relevant screenshots (if applicable).

In some cases our app will automaticly send an crash or error report to our team, so you dont need to worry with that.

We’ll do our best to assist you promptly.

Can I request a new feature?

💡 Yes! We love hearing from our users. If there’s a feature you’d like to see, email us at support@aviationwiki.net with your ideas.

How can I delete my account?

❌ To delete your account:
  • Go to App Settings.
  • Navigate to the "Account" section and select "Delete Account."
  • Confirm your decision—this action is permanent.

Is my data safe?

🔒 Yes! We prioritize your data security by:
  • Following strict encryption standards.
For more details, read our Privacy Policy.

Contact Support

If you can’t find the answer you’re looking for or need detailed assistance, reach out to us directly:

📩 Email: support@aviationwiki.net
⏳ We aim to respond to all inquiries within 24 hours.

Social Media

Stay updated on the latest news, tips, and app updates by following us:
    📘 Facebook: AviationWiki Facebook
    📸 Instagram: AviationWiki Instagram

App Troubleshooting Tips

If you encounter any issues while using the app, try the following:
    ✅ Update the App: Check your app store for available updates.
    ✅ Restart Your Device: Minor glitches can often be fixed with a simple restart.
    ✅ Reinstall the App: If the app crashes repeatedly, uninstall and reinstall it.
    ✅ Check Your Internet Connection: Ensure you have a stable connection.

Privacy & Terms

For detailed information on our privacy practices and terms of use, visit:
🔹 Privacy Policy: [AviationWiki Privacy Policy]
🔹 Terms of Service: [AviationWiki Terms and Conditions]

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